Shipping & Return Policy
Shipping Information & Charges
We send out all our shipments within the UK using Parcelforce, Palletline or our own vans depending on the size of the order and delivery address. Delivery shall be made to the registered delivery address, or the address given when the order was placed. It is your responsibility to make sure a responsible adult of 18 years or over is available at the time of delivery to check and sign for the goods. If this is not the case, we reserve the right to have the shipment returned to us and you will be charged for the missed delivery and any further delivery charges incurred.
Orders are usually dispatched within 48 hours, however, on some occasions, it may take longer for the products to be dispatched. Orders placed on a Friday will not be delivered until Monday even if a next day delivery service is selected. Delivery charges are calculated depending on weight and size after an order is placed to get the lowest possible charge from our haulage partners and this will be visible in the pro-forma issued to you. Delivery dates and times will be agreed upon by yourself and the haulage company before the start of your delivery, as and when they call to book in the delivery. Delivery times are approximate and we shall not be liable for any missed, cancelled or late deliveries.
We reserve the right to change an admin fee for any cancelled or incorrectly placed orders, this charge will be up to £20. Furthermore, customers returning stock from outside of Mainland UK will be liable for their own shipping costs.
If collecting from our warehouse, a delivery charge will not be incurred and a time of collection will be agreed upon with us.
Orders as usually delivered within 3-5 days of placing an order, but at times due to unforeseen circumstances, this may not be the case. Orders placed before 9 am can be selected on a next day service but this is dependent on availability, delivery address and prior confirmation of shipping charges. At certain times, promotional offers may allow for a reduced or free delivery option. This shall be visible on our website or our promotional documents. Please note that if your order is over the minimum spend for free shipping, the minimum spend is exclusive of VAT and Sugar Tax.
The following postcodes are inclusive of Free Delivery if the minimum order value is achieved. Please note, specific regions in a given postcode may be exempt from free shipping and a charge will be added.
International delivery will be agreed depending on the haulage company being used and the country of delivery. Any international customers will be contacted accordingly to agree to the terms of shipping.
Whilst we take every care to ensure that the products are delivered in a given time frame we do not accept any liability if we fail to do so in part or in full due to circumstances being out of our control.
Returns, Refunds, Cancellations and Damaged or Incorrect Goods
If you have changed your mind about an order then you have the right to cancel it. Cancellation of an order can be made prior to and before the order is dispatched responsibility of the cancellation remains with you until we have been informed.
We do take care to make sure that all our goods reach you in perfect condition but if for any reason you would like to return some or all of your non-perishable goods then you are entitled to do so, and we would be happy to refund or replace the items for you. Unfortunately due to the shorter life span, perishable goods cannot be returned or replaced. If you do wish to return any part of your order due to shortages, damages or errors in your order, we must be notified by either email or phone within 24 hours of receiving the shipment. Photos will need to be taken of any damaged goods and a note written on the delivery slip confirming this. In this case, the necessary arrangements will be made to have the goods returned to us and on inspection, a refund or a replacement will be arranged. Where applicable a refund will be made using the same payment method that was used when purchasing the products.
We shall not be liable for any further claims for loss from or in conjunction with the supply of unsatisfactory goods, whether direct, indirect, consequential or otherwise however this may arise. Nothing in our returns policy affects your statutory rights.